Client Testimonials
Women-Owned and Women-Led
Client Testimonials and References
Explore firsthand accounts from our satisfied clients who have experienced the MedCycle Solutions difference. These testimonials and references offer valuable insights into how our services have positively impacted healthcare practices across the nation.
When I started here I don’t think anyone was keeping track of payor contracts and it was an overwhelming task. MedCycle was able to accomplish gathering our contracts at a very reasonable price.
Critical Access Hospital (CAH)
Great communication, great follow-up. Knowledgeable about full RCM process. Scaled learning curve of new account faster than most billing services I’ve worked with.
Gyn/Onc Provider
Earlier this year, I referred Randi and her team to a healthcare provider in Texas. A few months later, they reached out to thank me again for the connection and the excellent support Randi provided.
Consultant
It is a pleasure to work with you for our billing needs. Your services have always been timely and your accommodation to special requests is much appreciated.
Teresa, RN
Business Office Manager
MedCycle Solutions was very helpful in explaining things we did not understand, and it was nice having the one-on-one contact you don’t always get from the bigger billing companies.
Oncology Practice
Southern
Your staff has been delightful to work with, and very professional.
Fay
Thank you for partnering with us on this journey. You have been a key player in my practice’s growth and maturity. 2026 will bring new adventures. I’m excited to see how we will collaborate to continue to take care our community and be the calm in the chaos.
Gyn/Onc MD
The Medcycle team, specifically Jenny & Rose, have been excellent to work with. They provide a high level of support and answer all questions fully and without judgement. Our agency has benefited greatly from working with Medcycle.
Mental Health Clinic
I’ve known Randi for more than a couple of decades, and every time I have referred her to clients for their billing needs, my clients have come back to thank me. When I refer someone to a partner, I’m not going to risk my reputation on someone I do not know and implicitly trust. I trust Randi and her people.
Don Self
Amy is phenomenal!!!! 10/10 stars for her. I am so thankful she’s been able to help us, she’s already made a world of difference!
Spinal Surgery Group
Thank you MedCycle Solutions for all you have done to help me with the billing problems. I have always felt that you treat me with kindness, patience and friendliness. It is greatly appreciated!
Chiropractic Group
It is a pleasure to work with MedCycle Solutions for our billing needs. Your services have always been timely and your accommodation to special requests is much appreciated.
Cardiology Practice
MedCycle Solutions has been able to add significant value to our clients in the billing office. Their skills and experience in medical clinic billing have proven to be a valuable commodity and service. They exhibit a passion for helping organizations and individuals and demonstrates emotional ownership.
Don S.
Medical Reimbursement Consultant
When I was dealing with the stress of opening my own private practice, I was consistently impressed with MedCycle Solutions’ professionalism and ‘can-do’ approach. There was no question too big or challenge too small – I could rely on their team to guide me through.
Sara
Business Office Manager
Thank you for all you have done to help me with the billing problems. I know that my monthly claims are small in comparison to some of your other accounts – but I have always felt that you treat me with kindness, patience and friendliness. It is greatly appreciated!
Jane S.
Owner
This is long overdue, but I am so grateful for this group and the resources. Many months ago I asked for someone to possibly do an RHC audit due to a pending grant from the government for one of our critical access hospitals. Randi from MedCycle Solutions responded. We got the grant and MedCycle Solutions got the audit done. Laureen and her team were amazing to work with. They kept us updated all along the way. We just had our close out meeting and our grant coordinator was so impressed with MedCycle Solutions. I am, as well.
Nancy
Senior Internal Auditor, Health System
MedCycle Solutions has proven to be invaluable to our private practice. We switched to MedCycle Solutions (after evaluating several other billing services) from our previous billing company where we could never get personalized attention or direct one-on-one customer service, even after many emails and phone calls. MedCycle Solutions’ team has proven that they actually care about our practice, our patients and our bottom line. Their professionalism, expertise and willingness to go that extra mile are greatly appreciated. If we were to bring billing in house, it would be much more expensive, more difficult to manage and less efficient than outsourcing the work to MedCycle Solutions.
Jessica
Business Office Manager
MedCycle Solutions worked with us in cleaning up the insurance billing claims & processes at our office. Their attention to detail and correction of submission errors was excellent. They worked quickly and were easy to contact if we ever had questions. MedCycle Solutions was very helpful in explaining things we did not understand, and it was nice having the one-on-one contact you do not always get from the bigger billing companies. MedCycle Solutions would be an asset to any working establishment that needs their expertise.
ENT Practice
Midwest
Randi is a beautiful person to work with due to her exuberance, willingness to help, willingness to learn and her dedication to her family. How a person relates to their family is a true indication of how they will relate to their clients and Randi has a wonderful family relationship. I would not hesitate to recommend MedCycle Solutions to any client needing a billing service. There is no doubt that she would take care of them the same way she cares for her family
Jay R.
CPA
When we first opened our practice the biggest concern was billing insurance for our services. We met with the MedCycle Solutions team and we could see a great relationship begin to form. We can completely rely on MedCycle Solutions and their wonderful team of knowledgeable billing professionals to do exactly what we need them to do. They work hard so that our reimbursement is the very best it can be!! We are so pleased to have MedCycle Solutions handle one of the most important aspects of our business!
Stephanie
Business Office Manager
“Insurance/claims are not my strong point, so when MedCycle Solutions made suggestions – I was more than open to hearing and learning all that I could about the subject. Their knowledge & expertise in this world of billing & reimbursement is exceptional – just one reason we love working with them! MedCycle Solutions came highly recommended – and in our time working with you, have more than proven yourself to be very knowledgeable. We are grateful for that.
Doctor of Osteopath Practice
I think I mentioned that insurance/claims are not my strongpoint so if you have any suggestions, I am more than open to hearing and learning all that I can about the subject. This is why we love working with you. You come highly recommended and in the little bit of time we have worked with you, you have more than proven yourself to be very knowledgeable. We are grateful for that.
Missy
Business Office Manager
From day one, you have assisted us in so many ways. From setting up our practices’ paperwork to providing us with ongoing updates regarding our specialty to obtaining information for us at our request. I don’t know WHAT I’d do without your continued guidance! Thank you for all that you do – you truly make my job easier and more easy to manage!
Martha
Business Office Manager
We engaged the services of MedCycle Solutions, to assist us in cleaning up our past payment issues and help to create a workable system going forward. I am happy to say that our past issues were resolved. I know that many Area Agencies on Aging have had similar problems. They have discovered the issues and can move fast to assist others. We would highly recommend them.
VA Services
Midwest
Starting off my “goodbyes”. I just wanted to thank you for everything you have done for me in our short time together. You came in and just listened. Something this place really needed. Making our voices heard was very reassuring to us in billing. I know you will navigate our billing and the clinic into the right direction. I wish you and your team the best of luck!
Ashley
RCM/Billing of a CAH
MedCycle was able to help us credential a hard-to-credential provider. It was a difficult process, but MedCycle was persistent and expertly navigated the insurance carrier appeals processes. MedCycle gave this provider their life back, by getting their credentialing approved, so that they could serve our rural community which was in desperate need of providers.
Practice Administrator
Rural Health Clinic
From day one, MedCycle Solutions has assisted us in so many ways. From setting up our practices’ paperwork, to providing us with ongoing updates regarding our specialty, to obtaining information for us at our request. I don’t know WHAT I’d do without your continued guidance! Thank you for all that you do – you truly make my job easier and easier to manage!
Physical & Rehabilitative Medicine Practice
We are a nonprofit who outsourced billing and credentialing to Randi’s team in the Fall of 2022, and we cannot be happier! The team researched and problem solved issues that allowed them to bring our systems to 100% accuracy. This is a game changer in regard to efficient reporting. They collaborated with kindness to help us create efficient workflow and negotiated rate increases. We see regular payments and are confident in MedCycle’s ability to successfully appeal when they are needed. We are experts in our field, and Randi and her team are in theirs – every nonprofit should consider MedCycle’s professional billing and credentialing services allowing everyone to stay focused on what they do best.
Linda
MedCycle Solutions has proven to be invaluable to our private practice. We switched to MedCycle Solutions (after evaluating several other billing services) from our previous billing company – where we could never get personalized attention or direct one-on-one customer service, even after many emails/phone calls. The MedCycle Solutions team has proven that they actually care about our practice, our patients and our bottom line. Their professionalism, expertise and willingness to go that extra mile are greatly appreciated. If we were to bring billing in house, it would be much more expensive, more difficult to manage and less efficient than outsourcing the work to MedCycle Solutions.
Physical & Occupational Therapy Practice
I’ve known Ms. Tapio & worked with her team at MedCycle Solutions for over 10 years. They were instrumental in starting, and maintaining my practice. Their knowledge & professionalism is remarkable. After being in the Physical Therapy field for almost 25 years, I have not come across Ms. Tapio’s equal. Her ability to teach & explain procedures to anyone is refreshing. She is even able to make sense of the billing process to us PT providers – no small feat! The only thing that accedes her knowledge & expertise, is her enthusiasm & attitude. Under her direction, MedCycle Solutions truly bases their client’s success as their own. They are secure in their abilities without the arrogance that can sometimes be associated with their high level of skill. It was an honor to work with Ms. Tapio & the entire MedCycle Solutions team, in the many aspects that they have helped me with during my tenure as a PT practice owner. Their clear vision & exuberance is contagious, and they have the ability to make those around her better.
Physical & Occupational Therapy Practice
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